Refund Policy for Playground Online Store

At Playground Online Store, we strive to provide you with a satisfying shopping experience. If you are not entirely satisfied with your purchase, we offer a refund policy outlined below. Please read this policy carefully before making a purchase. By using the Playground Online Store and making a purchase, you agree to the terms of this refund policy.

1. Eligibility for Refunds:

   • To be eligible for a refund, you must meet the following criteria:
     • The request for a refund must be made within 7 days from the date of delivery.
     • The item(s) being returned must be unused, in their original condition, and in the original packaging.
     • Proof of purchase, such as an order confirmation or receipt, must be provided.
     • The item(s) being returned must be eligible for a refund as per the specific conditions mentioned below.
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2. Refund Process:

   • To initiate a refund, please contact our customer support team at eurcclub@gmail.com within the specified timeframe.
   • We may require additional information or documentation to process your refund request.
   • Once your refund request is approved, we will provide instructions on how to return the item(s).
   • The item(s) must be returned to us in their original condition and packaging, along with any included accessories or promotional items.
   • After receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
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Store Credit:
For replacement items that are out of stock or unavailable for exchange, we will reimburse you with store credit or a gift voucher of the same amount. Items purchased online are not eligible for exchange for items in our showrooms.

1. Non-Refundable Items:

   • The following items are generally not eligible for refunds unless they are defective or damaged upon delivery:
     
     • Sealed official products such as booster packs/ booster box/ tins or others.
     • Digital products, including virtual cards or digital codes.
     • Items explicitly marked as non-refundable or final sale.
     • Items purchased as part of a promotional bundle or special offer, where returning individual items would void the promotion.
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2. Defective or Damaged Items:

   • If you receive a defective or damaged item, please contact our customer support team immediately with details and supporting evidence.
   • We will assess the issue and provide instructions on how to return the item for a refund or exchange, depending on product availability.
   • In cases where a replacement is not available, a full refund will be provided.
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3. Return Shipping:

   • Unless the return is due to an error on our part or a defective item, you will be responsible for the shipping costs associated with returning the item(s).
   • We recommend using a trackable shipping service and obtaining proof of shipment for your returns.
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4. Exceptions:

   • Our refund policy does not override any statutory rights you may have as a consumer under applicable laws.
   • In case of discrepancies between this refund policy and local consumer protection laws, the applicable laws will prevail.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at eurcclub@gmail.com . We are committed to addressing your inquiries and resolving any issues promptly and fairly.

Last updated: 5th JULY 2023